Welcome to 1dragonsource!

Customer Service

Shipping & Delivery
Unless you specify otherwise, all shipments will be delivered by UPS. Some items are subject to export restrictions. If you order something that cannot be shipped outside the United States, we will advise you by email and you will not be charged for the item. We cannot deliver to Post Office boxes. Orders are delivered Monday through Friday between 8:00 AM and 5:00 PM local time. If no one is available to receive the package, the carrier will leave a notice that they tried to deliver to you and will make two additional attempts to deliver. Please give us an address where someone is available to sign for and take delivery of the package.
Privacy & Security
1dragonsource abides by the Privacy Principles of the Safe Harbor Program administered by the US Department of Commerce. Details of these principles may be found at: www.export.gov/SafeHarbor.Any information that you submit through 1dragonsource.com will be held in strict confidence. Your personal information will never be used without your consent. All forms on this website that send information to a database for a mailing list or product registration have check boxes that let you opt-in to receive information from 1dragonsource in the future. Forms used for sending email or posting messages do not include this option, but will never be used outside of 1dragonsource. 1dragonsource does not sell name and address lists. If you choose to receive information from 1dragonsource, each message will include instructions on how to remove your address from future mailings. 1dragonsource collects no information that personally identifies you except when you voluntarily provide information.
Returns & Replacements
All returns require prior authorization. All items must be returned within 30 days from the original shipment date. Call or email us for a Return Material Authorization (RMA) -. Items shipped to us without an RMA number will be refused. If returning an item, DO NOT make any mark on the box or it will be shipped back to you and you will be charged for freight and handling. Once opened, software is not returnable. If you return software that has been opened, it will be shipped back to you and you will be charged for freight and handling. Defective software media, such as a CD or DVD, will be replaced with an identical copy. Please contact us for further information.1dragonsource makes no warranty about any product or service advertised or promoted on this website. 1dragonsource assumes no responsibility for any damages of any kind that you may suffer from use of any product offered on this website. All warranties are limited to those offered by the respective manufacturers of hardware and software and are transferred to you upon full payment of the purchase price. Warranty information will be included with the documentation accompanying your product purchase. Warranties for hardware products vary among manufacturers.
Terms & Conditions
Efforts are made to update the information contained on this website, but neither 1dragonsource nor anyone else makes any warranty as to the accuracy, completeness, or reliability of any information. Please review the following conditions which may apply to your purchase.
1. You have ordered one of the following versions of Dragon Speech Recognition products: Medical, or NaturallySpeaking Legal, Professional, or Premium editions. You may have also ordered additional equipment.
2. Your purchase includes installation and/or training services which also entitles you to one year of telephone-based post-installation support. You are responsible for having and maintaining a high-speed Internet connection such as DSL or cable broadband service and for having wired or wireless telephone service.
3. Customization or additional training for you or any of your personnel in the use of Dragon Speech Recognition products is not included in basic training but is available at additional cost.
4. If you choose to use a microphone that we do not supply and then experience problems with the installation, training, or operation of the software, additional charges may apply and we reserve the right to substitute a qualified microphone at additional cost. It does not relieve you of any obligation to pay for the software, microphone, any additional items, or installation and training.
5. You are responsible for providing an adequate computer for use with Dragon Speech Recognition products. If you provide your own equipment and we encounter difficulties with installation or training, remedial efforts will be made at additional expense. Any difficulties with equipment that you supply are not our responsibility and do not relieve you of any obligation to pay for the software, microphone, any additional items, or installation and training.
6. Installation of the Dragon software on your computer usually takes less than 30 minutes. You need not be present for this activity, but you must supply any passwords or other access information necessary for the installation. Installation and operation of the software requires local administrator rights. It is your responsibility to ensure that you have such rights. If it is necessary to contact your IT support resource for changes to the security provisions on your computer, the estimated installation time may be exceeded and you will be responsible for any additional time required.
7. We cannot guarantee the results you will experience in using Dragon Speech Recognition products. You may experience a slight decrease in performance toward the end of a day of extensive use.
8. Like most software, Dragon NaturallySpeaking is not perfect and may not deliver 100% accuracy in speech recognition. Individual results will vary.
9. As part of your purchase, your installation of Dragon NaturallySpeaking may include custom programming developed by Paul E. Rochlen or Empowerment Systems. This custom programming is proprietary and may not be shared or supplied to any third party without the express written consent of Paul E. Rochlen or Empowerment Systems.
10. As part of our services, we may provide you with a "cheat sheet" titled the "Care and Feeding of Your Dragon". You may not copy, share, or distribute this document to anyone else; it is for your exclusive use only.
Note: 1dragonsource reserves the right to refuse any order for any reason.
Payment, Pricing & Promotions
All prices are shown in US dollars. Sales tax will be charged for purchases made from Michigan addresses. Payment must be made using a valid credit card or through PayPal. Valid credit cards include: Visa, Mastercard, Discover, and American Express.
All payments are processed through Paypal.
Viewing Orders
To view your order simply click on my cart.
Updating Account Information
To update your account information you must first log into your account and then update your information.
Legal Notices
Please review each of our legal notices below regarding 1dragonsource products and services. Materials available on 1dragonsource.com are provided as a service to customers and prospective customers and are for informational purposes only. You may download a single copy of a document subject to the provisions below. When you download any materials from this website, you agree to these terms. If you disagree with the terms, do not use this site and do not download any materials from it. Nothing on this website gives you any rights to any intellectual property of any of our manufacturers. Software is sold by license only which means that you purchase the rights to use the software but you do not own it.  Documentation made available on this website is provided "AS IS" and has no warranty whatsoever. 1dragonsource has no liability to anyone for any damage resulting from the use or reliance on the information presented in any document made available on this website.Efforts have been made to ensure the accuracy of the information presented, but 1dragonsource assumes no responsibility for accuracy. Product information is always subject to change without notice. Any of the manufacturers whose products are featured on this website may make improvements or changes to their products at any time without notice to anyone. 1dragonsource has no control over the content of manufacturers' websites where links are provided. 1dragonsource may remove a link at any time for any reason. Visits to any of the manufacturers' websites are at your own risk. All product and brand names are the trademarks or registered trademarks of their owners. Each copy of Dragon NaturallySpeaking is licensed for use by a single user. When you purchase a genuine copy of Dragon Speech Recognition or Dragon Medical product, you become a licensed user and have purchased the right to use the software for a specific user. It is against the law to give copies to friends and colleagues or to sell copies of the software to others. The unauthorized copying of software is called piracy. Each copy of Dragon must be activated prior to use. This helps to discourage the piracy of Dragon software and protects our customers from the risks of illegal and fake software. In addition to potential viruses, pirated software does not offer the support, warranties, and updates received with genuine copies of Dragon NaturallySpeaking products.